Warranty, Returns & Exchanges


Warranty

Purchasing a covered item from theoxygemshop.com gives you full coverage of that covered item's manufacturer’s warranty. To receive manufacturer’s warranty coverage, please email us at info@theoxygemshop.com so we can help you initiate the process.

Returns

We offer a 21-day return policy where we issue a full refund, meaning that we must receive the purchased item by the 21st day of purchase. The item has to be in the same condition as it was sent in, and the packaging of the unit must be intact/unopened. If the item was opened, there will be a restocking fee of 20-60% depending on the condition we receive it in. If the item has been discontinued or used, we cannot issue a refund. Please note that theoxygemshop.com does not bare shipping costs of returned items.  Please email us at info@theoxygemshop.com to return an item and initiate a refund.

Exchanges

If your purchased item is damaged upon receipt, we can replace it within 30 days. Please email us at info@theoxygemshop.com to exchange an item.